Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the website. On some pages, you can make requests, and register to receive materials. The types of personal information collected at these pages are:

ITNS processes and in certain situations collects personal information as needed to deliver its Products and Services and manage its business. When collecting personal information, ITNS does so in a reasonable and lawful manner.

The types of information and the purposes for which ITNS collects or processes personal information may include:

Indirect End User Phone Contact Information (Personal Identifiable Information)

ITNS acts as a data processor with regard to indirect end user personal identifiable information and our Clients act as the data controller of such data. In the course of ITNS’ processing and protection of such data, all use will be in conformity with the data controller’s instructions.

Specifically, only when enabled via system permission on ITNS Voip Android and ITNS Voip iOS, ITNS shows personal contacts within the respective application. When the user sends an SMS message to one of his/her phone contacts, or when the user initiates a call to one of his/her phone contacts, the phone number is sent securely through ITNS’ API. ITNS does not store this number with any other PII, and it cannot be directly or indirectly attributed to any person or persons; ITNS stores only the phone number and pertinent metadata so as to be compliant with all applicable state and federal laws, and ITNS does not share this data with any advertisers or third parties under any circumstances. A user can revoke phone contact access on his/her mobile device at any time, and his/her app experience is not hindered or interrupted.

ITNS Voip Android and iOS also uses Gravatar, only when enabled via Settings and UIConfigs, which is a service that provides avatar images linked to the MD5 hash of the user’s email address. This means that, only when Gravatar use is enabled, we hash each contact’s email address and send it to Gravatar to try and retrieve an avatar image. MD5 hashes cannot be directly or indirectly attributed to any person or persons, and we only send the MD5 hash to Gravatar, never the email address in plain text. As with phone contacts, a user can revoke Gravatar access at any time in Settings or via UIConfig, and his/her app experience is not hindered or interrupted.

CLIENTS

ITNS uses such personal information only for relevant, appropriate, and customary purposes. ITNS will not share or disclose personal information for purposes other than as described herein. Capitalized terms used in this Privacy Policy shall have the meaning as given in Client’s Master Services Agreement (MSA). The following are examples of some of the personal information ITNS may process.

Business Contact Information:

ITNS may collect and use personal information about individual contacts of Clients and others who access ITNS public websites, knowledge bases, forums, ticket systems, or provide personal information through other means. Such information may include but is not limited to account information, first/last name, company name, title, and responsibilities, work email address, work mailing address, telephone numbers, login information, device identifiers, as well as additional information provided by such individuals in the course of receiving Products and Services from ITNS and/or requesting information about ITNS. We will use such information for the purposes of providing Products and Services, support, conducting data analytics and product assessments and related activities, and providing information regarding ITNS Products and Services.

Customer Proprietary Network Information (CPNI):

Customer Proprietary Network Information (CPNI) may include information regarding quantity, destination, technical configuration, location, amount of use and related billing information of telecommunications, interconnected and/or non-interconnected Voice over Internet Protocol (VoIP) services. This may include but is not limited to the phone numbers that you call or send messages to (or the phone numbers that you receive these calls and messages from) through our Products and Services. The date, time and duration of the calls may also be collected. This data is used for billing and service level assurance.

ITNS provides Products and Services that are primarily for the benefit of Clients and Subscribers in that ITNS transmits, routes, switches or caches information. These Products and Services merely act as a conduit for data transmitted by third parties and Subscribers. ITNS does not determine the purposes and means of processing this personal information. Except for Subscriber data provided by the Client (the Subscribers service provider) for which ITNS is merely providing a conduit for transmission, the subscribed services are of such a nature that, in most instances, ITNS requires and collects only essential CPNI and billing information; and opting out or declining to provide the requested data may hinder the provision or delivery of subscribed services. However, for CPNI data that is collected by ITNS that is not subject to the control of others, ITNS shall obtain consent from the user for the processing of this data.

ITNS collects end-user CPNI in the course of providing Product support. This data may pertain to Clients of ITNS or Subscribers (eg: end users of ITNS’ direct Clients). This data may include IP address, telephone number, email address, call detail records, call recordings and other information sufficient to identify an individual end user.

Indirect End User’s CPNI:

ITNS acts as a data processor with regard to indirect end user personal information and our Clients act as the data controller of such data. In the course of ITNS’ processing and protection of such data, all use will be in conformity with the data controller’s instructions.

Direct End User’s CPNI:

ITNS typically collects and processes direct end user (eg: Clients, vendors, and partners) personal information for the purposes of providing Products and Services, support, conducting data analytics and managing product performance.

Messaging, Voicemail, Video and Media Files:

ITNS provides Products and Services that facilitate the recording and storage of audio and video by way of features such as but not limited to voicemail, call and conference recording. Users may elect to store or record personal information within these resources at their discretion.

Anonymized, Non-Identifying Voice and Traffic Data

ITNS may use anonymized, non-identifying data collected from use of our SNAPsolution, SNAPvantage and other ITNS Products and Services. This anonymized, non-identifying data may be used to enhance such items, but is not limited to, voice activation, improve traffic analysis algorithms and techniques, and recognition algorithms. This processing is executed under applicable terms and supports ITNS’ legitimate interests in tuning, maintaining and enhancing these Products and Services.

Cookies

ITNS websites may use cookies to collect certain kinds of personal information about Subscribers or users. For more information on how ITNS uses cookies and choices available to Subscribers and users please refer to the following section.

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that request for information. We do not share this information with outside parties except to the extent necessary to complete that process.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the applicable registration form.

We use non-identifying and aggregate information to better design our website but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information

You can inquire about all your personally identifiable information that we collect online and maintain by contacting us. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Cookies

As you browse itns.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Third parties, such as our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with itns.com and data collected through these cookies. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners’ targeted advertising.